Frequently Asked Questions
Everything you need to know about shopping with Patchee BD.
How long does delivery take within Bangladesh?
For customers in Dhaka, we typically deliver within 24-48 hours. For orders outside Dhaka, please allow 3-5 business days for your package to arrive.
What payment methods do you accept?
We accept Cash on Delivery (COD) nationwide. Additionally, you can pay securely via bKash, Nagad, and most major credit or debit cards through our online payment gateway.
Can I return a product if I am not satisfied?
Yes, we have a 7-day return policy. If the product is unused, in its original packaging, and has all tags intact, you can initiate a return or exchange by contacting our support team.
Are the products on Patchee BD authentic?
Absolutely. We pride ourselves on sourcing directly from authorized distributors and manufacturers to ensure that every item sold on our platform is 100% genuine.
How can I track my order status?
Once your order is dispatched, you will receive an SMS with a tracking number. You can use this number on our website's 'Track Order' page or the courier partner's portal to see real-time updates.
Do you offer home delivery everywhere in the country?
Yes, through our logistics partners, we offer doorstep delivery to almost all locations across Bangladesh, including remote areas.